Booking and Test
Q: Can I book a test without departure country Chinese Embassy Health Code?
A: No, you could not pass our online booking system, unless you have departure country Chinese Embassy certificate or, we are informed by the Chinese Embassy in the Netherlands to test you without first Health Code. (In that special case, you need to consult with Chinese Embassy first, not asking Novamedik)
Q: Can I book the tests in Amsterdam through telephone call?
A: No, the booking system is linked with Lab analysing software and operates automatically, if you do not book online, you will not be tested.
Q: I need to apply my first Health Code from departure country Chinese Embassy, that will be just before flying to Amsterdam, would it be too late to book tests just before flying to Amsterdam?
A: Please don't worry, we could always test you if you finish a booking. Our test capacity is enough to test everyone who succeeded in booking online.
Q: I am traveling with my kids, what is the test policy for children in Amsterdam?
A: Passengers flying to China from the Netherlands are required to test at any age by the Chinese Embassy, including infants. But suitable test method will be chosen to avoid any risk of injury and recudce uncomfort.
Q: I have been already vaccinated, what will be the consequences and would it affect my travel to China?
A: We consider a passenger as 'vaccinated' only when an official certificate could be presented to Novamedik, in the form of PDF or Printed. If you are vaccinated, your test result will be analysed by our team and advice will be given to the Emabssy for Health Code. Mostly no problem to fly to China.
Q: Are you Checking IgG+IgM? And through what method?
A: Currently we are taking finger tip blood samples for antibody test: a few drops of blood to analyse IgG and IgM level semi-quantitaive. We only report IgM on the report.
Q: I have a lot of questions want to call Novamedik for help, would it be possible to ask through telephone for guidance?
A: You could always call our service line during working hours, after you have read everything very carefully: Chinese Embassy website, Chinese Health Code website and Novamedik website. Keep in mind, we have a few hundreds of telephone calls from all over the world, please DO NOT call us if you have not been reading all the online informations! We would only answer questions for urgent issues, or passengers really have difficulty in understanding test policy.