Booking and Test

Q: Can I book a test without departure country Chinese Embassy Health Code?
A: Yes, you could upload and book your test with a correct flight ticket from Amsterdam to China, 96 hours before Amterdam departure day. There might be a number limit (due to much shortened test time) up to 150 tests per flight. You will not be tested if your booking number is after 150.

Q: Can I book the tests in Amsterdam through telephone call?
A: No, the booking system is linked with Lab analysing software and operates automatically, if you do not book online, you will not be tested.

Q: I am traveling with my kids, what is the test policy for children in Amsterdam?

A: Passengers flying to China from the Netherlands are required to test at any age by the Chinese Embassy, including infants. But suitable test method will be chosen to avoid any risk of injury and recudce uncomfort.  

Q: Are you Checking IgG+IgM? And through what method?

A: Currently we are taking finger tip blood samples for antibody test: one drop of blood to analyse IgG and IgM level semi-quantitaive. We only report IgM on the report.

Q: I have a lot of questions want to call Novamedik for help, would it be possible to ask through telephone for guidance?
A: You could always call our service line during working hours, after you have read everything very carefully: Chinese Embassy website, Chinese Health Code website and Novamedik website. Keep in mind, we have a few hundreds of telephone calls from all over the world, please DO NOT call us if you have not been reading through all the online informations! We would only answer questions for urgent issues, or passengers really have difficulty in understanding test policy.

Report and Health Code

Q: I am tested today, when can I expect my report arrive in my email?
A: Your report will be sent to your email address that you registered when booking the test in our system, 3-6 hours after tests. Small amount of the reports will be sent just before Chinese Embassy HD code application deadline. If you have not recieved your report after Embassy deadline, there might be two reasons: 1. your have input a wrong email when you book the test. 2. your sample has problem, being retested, and you might be concluded as Positive and will not be able to travel further, you will recieve a positive report.

Q: I am tested many time Negative, how could I be Positive at Amsterdam airport?
A: There are several reasons:
1. Chinese Entry test use CT >= 40 as standard for Negative conclusion. But most of International labs use 33-35 as standard. You might be negative test in other labs (>33) , but postive for China (<40).

2. You are carring virus at incubation periode without symptoms, but might show symptoms in coming days.

3. You are recovered, but the fragment of virus RNA is still in your boday, even though no sign of any infection.

4. You are a carrier of virus genetic material and you have never been symptomatic.

Q: I am not sure if I have input a correct email address, where else could I check and get my report?
A: You could always use your passport number to check your report and download a PDF version by clicking: Check and download report

Q: There is a wrong birth date, wrong name, wrong test date on my report!
A: Please call the service line, or Lab number for correction. In case the service lines are all busy, you could also come to the test center.

Q: Who could help me to apply for Health Code?

A: No. please ask other passengers or call Emabssy for help, or click Health Code. It is very easy to apply if you follow the instructions step by step. Novamedik service ends after test report sent to you.